Help Center : Error applying a payment: Commission Plan Found, but not for payment amount/date

Created by Claudia Linquanti-Sue, last modified on Feb 14, 2023

Problem

When I try to apply a Payment to a Deal, I get a page titled “Internal Personnel Information Missing”. The Error Message detail says “Commission Plan Found, but not for payment amount/date”.

Solution

In-House Vendors must have at least one Commission Split Plan that is valid for today’s date and at least one Commission Split Plan that is valid for the Payment Date. Both dates do not have to be encompassed by the same Commission Split Plan, i.e. it’s OK to have one plan for today’s date and a different plan for the Payment Date (this is especially common around the end of a fiscal year).

Before the Payment Application form opens, the system checks to make sure all In-House Vendors listed on the Fee Splits form have a Commission Split Plan that is valid for today’s date (regardless of your intended Payment Date).

As soon as you submit the Payment Application form, the system makes sure all In-House Vendors on the Payment Application form have a Commission Split Plan for the Payment Date that was entered on the form.

Instructions

  1. Make a note of the name(s) listed at the bottom of the error message

  2. From the Home page, go to HR > Personnel Files

  3. Click on Refine Search

  4. Search by First and/or Last Name

  5. Click on the Personnel File # to open the record

  6. Go to Compensation > Commission Split Plans

  7. Make sure that at least one Plan exists with a Start Date and End Date that includes today’s date

  8. Make sure that at least one Plan exists with a Start Date and End Date that includes the Payment Date

  9. Make sure that the Plan(s) start with a minimum of $0.00 and end with a maximum of $999,999,999.99 (that’s 11 9’s!).

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