Help Center : How to reactivate an inactive record

Created by TK Smith, last modified by Claudia Linquanti-Sue on Feb 14, 2023

This article will discuss how to reactivate inactive records.

Only certain types of records can be reactivated

This is a list of the record types that can be reactivated:

  • Contact/Company

  • Projects

  • Property

  • Avail/Comps

  • Signs

Only Network Admins have the ability to find and reactivate records.

STEP 1 - Open Inactive Records list

  1. From the main navigation bar, navigate to the Admin Tab

  2. Select the sub menu called ‘Inactive Records’

  3. Select the type of record you are looking for (Contact, Projects, Property, Avail/Comps, Signs)

STEP 2 - Find the record

  1. Once you have selected your record type a list of Inactive Records for that type will load

  2. From the list you can select ‘Refine Search’ to search for the record

STEP 3 - Open and reactivate the record

  1. Using the filter bar you can enter your search criteria

  2. Select ‘Go’ to search

  3. Click on the ‘Link’ of the record you wish to reactivate (this will load the record masterview)

  4. At the top of the masterview there will be a ‘Reactivate’ button you can select to reactivate the record

 

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