Help Center : I need to reset my password

Created by Claudia Linquanti-Sue, last modified on Feb 14, 2023

I’m getting a message that my password will/has expired. How do I reset it?

  1. On the login page, look for the “Forgot your password?” section and click on the link next to it.

  2. On the form that comes up, enter your login (username) and the email address associated with that login.

  3. Once you click Submit, the system will check to make sure the login and email address you entered matches your current login record. If so, you will receive an email.

  4. The email will include a link to a password reset form. This link will be valid for 2 hours, or until the password is reset or a new request is submitted to send the email.

  5. Enter your new password into the Password Reset form. Include enough complexity to ensure a strong password. The form will indicate how strong the password is as you type it in.

If either the login or the email address you submit do not match the details in the system, a password reset email will not be sent. Contact your system administrator for further assistance.

Minimum Requirements

  1. Email address - This feature will only work if your Contact record has an email address.

  2. Login and Email - The login and email address submitted on the Forgot Password form must match your current login details.

  3. Password Complexity -
    a. At least 7 characters
    b. Sufficient complexity, e.g. via the use of upper- and lower-case letters, numbers, special characters and/or a greater word length.

  4. The Password Strength indicator will change as you type and must show a “Fair” or “Good” rating before it will be accepted. A checkmark will display next to the password once it is strong enough.

  5. Confirm Password - The entry in the Confirm Password field must match the entry in the New Password field.

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